Frequently Asked Questions

Check out our frequently asked questions.

If you don't see an answer to your question here, you can contact your preferred property directly.

Safe and Sound

Safe+Sound

Learn more about some enhancements and safety protocols you can expect when visiting one of our Seminole Gaming properties in Florida.

Unity by Hard Rock

  • Sign up online at UnityByHardRock.com. It's fast, free and easy.

    If you are a current account holder,complete your online signup and get the most out of Unity.

    If you are not a Unity by Hard Rock member, sign up today online or stop by Player's Club at any of our 6 casinos with a valid photo ID (must be 21 or older).

  • Unity by Hard Rock members receive Free Play Rewards each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime.

  • Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Unity account online and add your email address to your profile.

     

    Your Free Play Rewards will be valid for a specific period of time. See each Seminole casino below for expiration details.

    • Seminole Casino Brighton: Valid up to 14 days
    • Seminole Casino Classic: Valid up to 14 days
    • Seminole Casino Coconut Creek: Valid up to 14 days
    • Seminole Casino Hotel Immokalee: Valid up to 30 days
    • Seminole Hard Rock Hotel & Casino Hollywood: Valid up to 14 days
    • Seminole Hard Rock Hotel & Casino Tampa: Valid up to 14 days

     

    Log in to your online Unity by Hard Rock account to view your best available hotel rates, Unity Points balance, Free Play Rewards, and upcoming offers and promotions.

  • Log in to your online Unity by Hard Rock account to check your Unity Points balance anytime.

  • Guests can obtain their Win/Loss Statements by one of the following ways:

    1. Visit Player’s Club with valid photo ID.
    2. Log in to your  account to request a copy of your Win/Loss Statement.
    3. Call Customer Care at 1 (954) 377-5234.

U Wallet

  • U Wallet is a contactless, cashless and secure alternative to using cash at a slot machine, helping you avoid lines at the ATM and Casino Cashier.

  • To register your U Wallet, follow the steps below.

    1. Log in or activate your online account if you haven't already and register your U Wallet.
    2. Add funds using a debit or credit card.
    3. Download your funds to your favorite slot machine.

     

    Prior to registering online, visit the Player's Club to ensure your Unity by Hard Rock account information is up-to-date.

    Visit our U Wallet page for more information.

The Enhanced Way to Play

  • QuikTicket™ is an enhanced way to play slots, where you can access your cash without debit account daily withdrawal limits. QuikTicket™ is simple, secure, fast and convenient.

     Learn more.

  • Power Bank is a new and enhanced way to play where you can transfer funds right to your favorite slot machine. It allows you to download funds from your Casino Credit and/or Front Money Account right at the slot machine.

    Learn more.

  • Self-Pay Jackpot™ is a new and enhanced way to play slots where you can transfer your slot jackpot directly to the slot machine with no interruptions. *Only jackpots from $1,200 - $50,000 can qualify for the Self-Pay Jackpot™ program.

    Learn More.

Player Boutique

  • Player Boutique is a contactless gift experience where gifts can be claimed on promotion days from any slot machine.

  • Just follow the steps below.

    1. Insert your Unity by Hard Rock card into any slot machine.
    2. Select PROMOTIONS icon.
    3. Select PLAYER BOUTIQUE to claim your gift.

    It's that simple and convenient. You'll receive your gift at home in days.

Gift Cards

PlayersEdgeMust be twenty-one (21) years of age or older to gamble. Must be eighteen (18) years of age or older in Florida to participate in Poker and Bingo. Seminole Gaming offers PlayersEdge information to its patrons to encourage responsible gaming at all participating locations. Bet with your head, not over it. If you or anyone you know has a gambling problem, please call 1-888-ADMIT-IT (236-4848) or gamblinghelp.org, Florida Council on Compulsive Gambling.