Frequently Asked Questions

Check out our Frequently Asked Questions.

If you don't see an answer to your question here, you can contact your preferred property directly.

Safe and Sound

Safe+Sound

Learn more about some enhancements and safety protocols you can expect when visiting one of our Seminole Gaming properties in Florida.

Seminole Wild Card

  • Sign up online at SeminoleWildCard.com. It's fast, free and easy.

    If you are a current account holder, activate your online account and get the most out of Seminole Wild Card.

    If you are not a Seminole Wild Card member, sign up today online or stop by Player's Club at any of our 6 casinos with a valid photo ID (must be 21 or older).

  • Seminole Wild Card members receive Free Play Rewards each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime.

  • Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Seminole Wild Card account online and add your email address to your profile. Your Free Play Rewards will be valid for a period of up to 30 days.

    Log in to your online Seminole Wild Card account to view your best available hotel rates, Comp Dollar balance, Free Play Rewards and upcoming offers and promotions.

  • Log in to your online Seminole Wild Card account to check your Comp Dollars balance anytime.

  • Guests can obtain their win/loss statements by one of the following ways:

    1. Visit Player’s Club with valid photo ID.
    2. Log in to your Seminole Wild Card account to request a copy of your Win/Loss statement.
    3. Call Customer Care at 1-800-218-0007.

Seminole Wild Card Wallet

  • Seminole Wild Card Wallet is a contactless, cashless and secure alternative to using cash at a slot machine, helping you avoid lines at the ATM and Casino Cashier.

  • To register your Seminole Wild Card Wallet, follow the steps below.

    1. Log in or activate your online account if you haven't already and register your Seminole Wild Card Wallet.
    2. Add funds using a debit or credit card.
    3. Download your funds to your favorite slot machine.

     

    Prior to registering online, visit the Player's Club to ensure your Seminole Wild Card account information is up-to-date.

    Visit our Seminole Wild Card Wallet page for more information.

The Enhanced Way to Play

  • Power Bank is a new and enhanced way to play where you can transfer funds right to your favorite slot machine. It allows you to download funds from your Casino Credit and/or Front Money Account right at the slot machine.

    Visit Power Bank page for more information.

  • Self-Pay Jackpot™ is a new and enhanced way to play slots where you can transfer your slot jackpot directly to the slot machine with no interruptions. *Only jackpots from $1,200 - $50,000 can qualify for the Self-Pay Jackpot™ program.<

    Visit Self-Pay Jackpot™ page for more information.

  • QuikTicket™ is an enhanced way to play slots, where you can access your cash without debit account daily withdrawal limits. QuikTicket™ is simple, secure, fast and convenient.

    Visit QuikTicket™ page for more information.

Player Boutique

  • Player Boutique is a contactless gift experience where gifts can be claimed on promotion days from any slot machine.

  • Just follow the steps below.

    1. Insert your Seminole Wild Card into any slot machine.
    2. Select PROMOTIONS icon.
    3. Select PLAYER BOUTIQUE to claim your gift.

    It's that simple and convenient. You'll receive your gift at home in days.

Gift Cards

  • Gift cards are readily available for purchase in certain food & beverage outlets, as specified at each property.

    SEMINOLE HARD ROCK HOTEL & CASINO TAMPA

    • Hard Rock Retail Outlets

    SEMINOLE HARD ROCK HOTEL & CASINO - HOLLYWOOD, FL

    • Hotel Front Desk
    • Kuro
    • Council Oak Steaks & Seafood
    • Cipresso
    • Rock Spa® & Salon

    SEMINOLE CLASSIC CASINO HOLLYWOOD

    • EATstreet

    SEMINOLE CASINO COCONUT CREEK

    • NYY Steak
    • Sorrisi
    • Fresh Harvest
    • 1st Street Deli
    • Sunset Grill
    • The Coco Bar

    SEMINOLE CASINO BRIGHTON

    • Josiah Restaurant

    SEMINOLE CASINO HOTEL

    • Sundries Shop

     

  • Seminole Gaming Gift Cards can be redeemed at all Seminole Casino and Seminole Hard Rock properties in the state of Florida. Gift cards can be redeemed at all food & beverage and hotel outlets that are owned by Seminole Gaming. Outlets which are leased to third-party venues are not included in the redemption plan. A full list of valid redemption outlets is shown below, and is also available on each property website in the section marked “Seminole Gift Cards."

     

    SEMINOLE HARD ROCK HOTEL & CASINO TAMPA

    Restaurants

    • Council Oak Steaks & Seafood
    • The Rez Grill
    • Cipresso
    • Hard Rock Cafe
    • Constant Grind
    • Fresh Harvest Buffet
    • Rock 'N Raw
    • Rise Kitchen & Deli
    • Pool Bar & Grill
    • Jubao Palace Noodle Bar
    • Poker Snack Bar

    Bars & Lounges

    • Council Oak Bar & Lounge
    • The Rez Bar
    • Cipresso Bar
    • Center Bar
    • L Bar
    • Pool Bar & Grill
    • Hard Rock Cafe
    • Poker Bar
    • Casino Beverage (including Poker)

    Other

    • Hotel (on-site only, not valid at off-site partner hotels)
    • Rock Spa® & Salon
    • The Cellar
    • Hard Rock Store
    • Rock Shop
    • Rain Maker
    • Wild Card Store


    SEMINOLE HARD ROCK HOTEL & CASINO - HOLLYWOOD, FL

    Restaurants

    • Beach Club Bar & Grill
    • Cipresso
    • Constant Grind at The Guitar Hotel
    • Council Oak Steaks & Seafood
    • Hard Rock Cafe
    • In-Room Dining
    • Kuro
    • Pool Bar & Grill
    • Rise Kitchen & Deli

    Bars & Lounges

    • Casino Floor
    • Beverage Service
    • Center Bar
    • Council Oak Bar & Lounge
    • Kuro Bar & Lounge
    • Oculus Bar
    • Poker Room Beverage Service

    Other

    • The Guitar Hotel
    • Hard Rock Hotel
    • Oasis Tower at Seminole Hard Rock Hotel & Casino
    • Rock Spa® & Salon
    • Hard Rock Store
    • Rock Shop®


    SEMINOLE CLASSIC CASINO HOLLYWOOD

    Restaurants

    • Flying Cow
    • EATstreet

    Bars

    • Stage Bar
    • Side Bar


    SEMINOLE CASINO COCONUT CREEK

    Restaurants

    • NYY Steak
    • Sorrisi
    • Sunset Grill
    • 1st Street Deli
    • Fresh Harvest


    Bars

    • Nectar
    • level2
    • The Coco Bar
    • Casino Beverage


    SEMINIOLE CASINO BRIGHTON

    Restaurants

    • Josiah Restaurant and Lounge
    • Concessions


    SEMINOLE CASINO HOTEL

    Restaurants

    • EE-TO-LEET-KE Grill
    • Lucky Mi Noodle House
    • 1st Street Deli
    • Room Service

    Bars

    • Casino Beverage

    Other

    • Hotel
    • Sundries Shop
    • Seminole Casino Event Center
  • Yes, gift cards can be redeemed for tickets at Hard Rock Live by purchasing tickets at the venue on property, but not at ticketmaster.com.

  • No, Seminole Gaming Gift Cards cannot be redeemed at DAER.

  • Gift cards are simple to use, it works just like a credit card. The card is swiped at the terminal used for debit and credit cards and it deducts the amount from the card.

  • Consistent with Florida state laws, Seminole Gift Cards do not expire. The only exception to this rule would be for any gift cards given out on a promotional basis, as opposed to sold for cash or other consideration. Promotional gift cards will expire according to guidelines which are specific to each promotional program.

  • Gift cards are available in any denomination when purchased in participating outlets up to $500.

  • No. Gift cards are only available for purchase with cash or credit/debit cards.
  • At this time, gift cards are only available for purchase in person at any of our six casino properties.
  • Consistent with many gift card programs, there is no tax on the purchase of a Seminole Gift Card. 

  • Yes. Since gratuities and taxes can be paid with cash, they can be paid with gift cards

  • No. Gift cards may not be used to redeem Slot Play.

  • No. Gift cards may not be used to redeem Match Play.

  • Our gift cards are not reloadable at this time.

  • No. The Seminole Gift Cards are separate from the Hard Rock Cafe Gift Cards. Hard Rock Cafe gift cards are not redeemable in most outlets on our casino properties (with the exception of the Hard Rock Cafe and Rock Shops). Similarly, the Seminole Gift Card is not redeemable in Hard Rock Cafe locations outside of our casino properties.

  • Once the value on the card has been spent, there is no need to keep the card. A card with a zero balance cannot be presented again for redemption.

  • We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Cash is only accepted for an onsite purchase.

  • Yes. Return the merchandise along with the receipt to the store it where it was purchased. You cannot return for cash; your purchase will be credited to a Merchandise Credit.

  • The gift card is redeemable for merchandise or services only and may not be redeemed for cash and cannot be returned.

  • Gift cards are treated just like cash. Unfortunately, if the card is lost or stolen it cannot be replaced.

  • There are a few ways to do this. On the back of the card, there is a phone number to call to retrieve the balance through the automated system. As well, there are links on the gift card pages of each property website which direct to a simple tool to check the balance on a gift card. Alternatively, a cashier at participating outlets can provide a balance during a redemption transaction. Customer Care is not able to provide gift card balances over the phone.