Frequently Asked Questions

Check out our Frequently Asked Questions.

If you don't see an answer to your question here, you can contact your preferred property directly.

Safe and Sound

Safe+Sound

Learn more about some enhancements and safety protocols you can expect when visiting one of our Seminole Gaming properties in Florida.

Seminole Wild Card

  • Sign up online at SeminoleWildCard.com. It's fast, free and easy.

    If you are a current account holder, activate your online account and get the most out of Seminole Wild Card.

    If you are not a Seminole Wild Card member, sign up today online or stop by Player's Club at any of our 6 casinos with a valid photo ID (must be 21 or older).

  • Seminole Wild Card members receive Free Play Rewards each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime.

  • Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Seminole Wild Card account online and add your email address to your profile. Your Free Play Rewards will be valid for a period of up to 30 days.

    Log in to your online Seminole Wild Card account to view your best available hotel rates, Comp Dollar balance, Free Play Rewards and upcoming offers and promotions.

  • Log in to your online Seminole Wild Card account to check your Comp Dollars balance anytime.

  • Guests can obtain their win/loss statements by one of the following ways:

    1. Visit Player’s Club with valid photo ID.
    2. Log in to your Seminole Wild Card account to request a copy of your Win/Loss statement.
    3. Call Customer Care at 1-800-218-0007.

Seminole Wild Card Wallet

  • Seminole Wild Card Wallet is a contactless, cashless and secure alternative to using cash at a slot machine, helping you avoid lines at the ATM and Casino Cashier.

  • To register your Seminole Wild Card Wallet, follow the steps below.

    1. Log in or activate your online account if you haven't already and register your Seminole Wild Card Wallet.
    2. Add funds using a debit or credit card.
    3. Download your funds to your favorite slot machine.

     

    Prior to registering online, visit the Player's Club to ensure your Seminole Wild Card account information is up-to-date.

    Visit our Seminole Wild Card Wallet page for more information.

The Enhanced Way to Play

  • Power Bank is a new and enhanced way to play where you can transfer funds right to your favorite slot machine. It allows you to download funds from your Casino Credit and/or Front Money Account right at the slot machine.

    Visit Power Bank page for more information.

  • Self-Pay Jackpot™ is a new and enhanced way to play slots where you can transfer your slot jackpot directly to the slot machine with no interruptions. *Only jackpots from $1,200 - $50,000 can qualify for the Self-Pay Jackpot™ program.<

    Visit Self-Pay Jackpot™ page for more information.

  • QuikTicket™ is an enhanced way to play slots, where you can access your cash without debit account daily withdrawal limits. QuikTicket™ is simple, secure, fast and convenient.

    Visit QuikTicket™ page for more information.

Player Boutique

  • Player Boutique is a contactless gift experience where gifts can be claimed on promotion days from any slot machine.

  • Just follow the steps below.

    1. Insert your Seminole Wild Card into any slot machine.
    2. Select PROMOTIONS icon.
    3. Select PLAYER BOUTIQUE to claim your gift.

    It's that simple and convenient. You'll receive your gift at home in days.

Gift Cards

PlayersEdgeMust be at least 21 years old to play Slots, Table Games or to receive Seminole Wild Card benefits. Must be 18 or older to play Bingo and Live Poker. See Player's Club for complete details. Management reserves all rights. Persons who have been trespassed or banned by the Seminole Tribe of Florida or those who have opted into the self-exclusion program are not eligible. If you or someone you know has a gambling problem, please call 1.888.ADMIT.IT.