Temporary Closure

The Seminole Tribe of Florida and Seminole Gaming have voluntarily decided to temporarily close all Seminole and Hard Rock Casinos throughout Florida. We will reopen as soon as it is appropriate and safe to do so.

We are very grateful to all our loyal guests and dedicated team members and look forward to welcoming everyone back soon.

Please go to seminolewildcard.com/faq to address the most common questions that have arisen since our closure.


Seminole Wild Card

How do I sign up for a Seminole Wild Card?
Sign up online at SeminoleWildCard.com. It's fast,  free and easy. 

  • If you are a current account holder, go to www.SeminoleWildCard.com to create your online account and get the most out of Seminole Wild Card.
  • If you are not a Seminole Wild Card member, sign up online now at www.SeminoleWildCard.com or stop by the Player's Club at any of our 6 casinos with a valid photo ID (must be 21 or older). 

What is Free Play Rewards?
Seminole Wild Card members receive Free Play Rewards based on Comp Dollars earned each time they play at their favorite slot machine, live table games or live poker. The more you play, the more you earn.  You can check your Free Play Rewards balance online anytime.

When and how will I find out if I earned Free Play Rewards?
Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit.  A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Seminole Wild Card account online and add your email address to your profile. Your Free Play Rewards will be valid for a period of up to 30 days.

Log in to your online Seminole Wild Card account to view your best available hotel rates, Comp Dollar balance, Free Play Rewards and upcoming offers and promotions.

How do I view my current Comp Dollars balance? 
Log in to your online Seminole Wild Card account to check your Comp Dollars balance anytime.

How do I request my Win Loss Statement? 
Guests can obtain their win/loss statements by one of the following ways:
1. Visit the Seminole Wild Card Player’s Club with valid photo ID.
2. Log in to your Seminole Wild Card account to request a copy of your Win/Loss statement. 3. Call Customer Care at 1-800-218-0007.


 

Gift Cards

Where can gift cards be purchased?
Gift cards are readily available for purchase in certain food & beverage outlets as specified at each property.

Seminole Hard Rock Hotel & Casino Tampa

  • Hard Rock Retail Outlets

Seminole Hard Rock Hotel & Casino – Hollywood, FL

  • Council Oak Steaks & Seafood
  • The Guitar Hotel Front Desk
  • Hard Rock Hotel Front Desk
  • Kuro
  • Rock Spa ® & Salon

Seminole Classic Casino Hollywood

  • EATstreet

Seminole Casino Coconut Creek

  • NYY Steak
  • Sorrisi
  • Fresh Harvest
  • 1st Street Deli
  • Sunset Grill
  • The Coco Bar

Seminole Casino Brighton

  • Josiah Restaurant

Seminole Casino Hotel Immokalee

  • Sundries Shop

Where can gift cards be redeemed?
Seminole Gift Cards can be redeemed at all Seminole Casino and Seminole Hard Rock properties in the state of Florida. Gift cards can be redeemed at all food & beverage and hotel outlets which are owned by Seminole Gaming. Outlets which are leased to third-party venues are not included in the redemption plan. A full list of valid redemption outlets is shown below, and is also available on each property website in the section marked “Seminole Gift Cards”.

Seminole Hard Rock Hotel & Casino Tampa

  • Restaurants
    • Council Oak Steaks & Seafood
    • The Rez Grill
    • Cipresso
    • Hard Rock Cafe
    • Constant Grind
    • Fresh Harvest Buffet
    • Rock 'N Raw
    • Rise Kitchen & Deli
    • Pool Bar & Grill
    • Jubao Palace Noodle Bar
    • Poker Snack Bar
  • Bars & Lounges
    • Council Oak Bar & Lounge
    • The Rez Bar
    • Cipresso Bar
    • Center Bar
    • L Bar
    • Pool Bar & Grill
    • Hard Rock Cafe
    • Poker Bar
    • Casino Beverage (including Poker)
  • Other
    • Hotel (on-site only, not valid at off-site partner hotels)
    • Rock Spa & Salon
    • The Cellar
    • Hard Rock Store
    • Rock Shop
    • Rain Maker
    • Casino Cashier for slot play

Seminole Hard Rock Hotel & Casino – Hollywood, FL

  • Restaurants
    • Abiaka
    • Beach Club Bar & Grill
    • Cipresso
    • Constant Grind at The Guitar Hotel
    • Constant Grind at Hard Rock Hotel
    • Council Oak Steaks & Seafood
    • Fresh Harvest
    • Hard Rock Cafe
    • In-Room Dining
    • Kuro
    • Poker Snack Bar
    • Pool Bar & Grill
    • Rise Kitchen & Deli
  • Bars & Lounges
    • Casino Floor
    • Beverage Service
    • Center Bar
    • Council Oak Bar & Lounge
    • Kuro Bar & Lounge
    • L Bar
    • Oculus Bar
    • Poker Room Beverage Service
    • The Comedy Club
  • Other
    • The Guitar Hotel
    • Hard Rock Hotel
    • Oasis Tower at Seminole Hard Rock Hotel & Casino
    • Hard Rock Live (Box Office & Concessions)
    • The Comedy Club (Box Office)
    • Rock Spa ® & Salon
    • Hard Rock Store
    • Rock Shop ®
    • Casino Cashier for Slot Play

Seminole Classic Casino Hollywood

  • Restaurants
    • Flying Cow
    • EATstreet
  • Bars
    • Stage Bar
    • Side Bar
  • Other
    • Casino Cashier for slot play

Seminole Casino Coconut Creek

  • Restaurants
    • NYY Steak
    • Sorrisi
    • Sunset Grill
    • 1st Street Deli
    • Fresh Harvest
  • Bars
    • Nectar
    • level2
    • The Coco Bar
    • Casino Beverage
  • Other
    • Casino Cashier for slot play

Seminole Casino Brighton

  • Restaurants
    • Josiah Restaurant and Lounge
    • Concessions
  • Other
    • Casino Cashier for slot play

Seminole Casino Hotel Immokalee

  • Restaurants
    • EE-TO-LEET-KE Grill
    • Lucky Mi Noodle House
    • 1st Street Deli
    • Room Service
  • Bars
    • Casino Beverage
  • Other
    • Hotel
    • Sundries Shop
    • Seminole Casino Event Center
    • Casino Cashier for slot play

Can gift cards be redeemed for tickets at Hard Rock Live?
Yes, they can be redeemed for tickets at Hard Rock Live, but not at ticketmaster.com.

Can gift cards be redeemed at DAER Nightclub/Dayclub?
No, Seminole Hard Rock Gift Cards cannot be redeemed at DAER.

How do I use the Gift Card?
The Gift Card is simple to use, it works just like a credit card. The card is swiped at the terminal used for debit and credit cards and it deducts the amount from the card.

Do gift cards expire?
Consistent with Florida state laws, Seminole Gift Cards do not expire. The only exception to this rule would be for any gift cards given out on a promotional basis, as opposed to sold for cash or other consideration. Promotional gift cards will expire according to guidelines which are specific to each promotional program.

What are the dollar amounts in which gift cards are sold?
Gift Cards are available in any denomination when purchased in participating outlets up to $500.

Can Comp Dollars be used to purchase gift cards? 
No, gift cards are only available for purchase with cash or credit/debit cards.

Can I have a gift card delivered to me?
At this time, gift cards are only available for purchase in person at any of our six casino properties.

Are there taxes and/or fees associated with a gift card purchase?
Consistent with many gift card programs, there is no tax on the purchase of a Seminole Gift Card. 

Can gift cards be used to cover gratuities and taxes?
Yes. Since gratuities and taxes can be paid with cash, they can be paid with gift cards

Are gift cards redeemable for gaming? 
Seminole Casino and Seminole Hard Rock Gift Cards can be redeemed for Slot Play at all of our casinos. Present the Gift Card to the Casino Cashier at any of our casinos to redeem the gift card for a Slot Play voucher valid at any slot machine.
Gift Cards redeemed for Slot Play can be redeemed for up to $500 per person per day, per property. Slot Play must be purchased for an amount of $5 or more and guests will need a valid government issued ID and a Seminole Wild Card. Guests who are banned or self-excluded are not able to redeem Gift Cards for Slot Play.

Are gift cards re-loadable? 
Our gift cards are not reloadable at this time.

Is this the same as Hard Rock Cafe Gift Card program?
No. The Seminole Gift Cards are separate from the Hard Rock Cafe Gift Cards. Hard Rock Cafe gift cards are not redeemable in most outlets on our casino properties (with the exception of the Hard Rock Cafe and Rock Shops). Similarly, the Seminole Gift Card is not redeemable in Hard Rock Cafe locations outside of our casino properties.

What happens when the card value is used? Should I throw the card away?
Once the value on the card has been spent, there is no need to keep the card. A card with a zero balance cannot be presented again for redemption.

What forms of payment do you accept?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Cash is only accepted for an onsite purchase.

Can I return an item purchased using a Gift Card?
Yes. Return the merchandise along with the receipt to the store it where it was purchased. You cannot return for cash; your purchase will be credited to a Merchandise Credit.

What is the Gift Card Return Policy?
The Gift Card is redeemable for merchandise or services only and may not be redeemed for cash and cannot be returned.

I lost my Gift Card or My Gift Card was stolen. Can you cancel or replace the card?
Gift Cards are treated just like cash. Unfortunately, if the card is lost or stolen it cannot be replaced.

How can I check the balance on my gift card?
There are a few ways to do this. On the back of the card, there is a phone number to call to retrieve the balance through the automated system. As well, there are links on the gift card pages of each property website which direct to a simple tool to check the balance on a gift card. Alternatively, a cashier at participating outlets can provide a balance during a redemption transaction. Customer Care is not able to provide gift card balances over the phone.

I have a digital gift card that was sent to me, can I still use it even though you no longer sell digital cards?
Of course, come on in and enjoy!


 

Power Bank & Self-Pay Jackpot™

What is Power Bank?
Power Bank is a new and enhanced way to play where you can transfer funds right to your favorite slot machine. It allows you to download funds from your Casino Credit and/or Front Money Account right at the slot machine.

Visit Power Bank page for more information.

What is Self-Pay Jackpot™?
Self-Pay Jackpot™ is a new and enhanced way to play slots where you can transfer your slot jackpot directly to the slot machine with no interruptions. *Only jackpots from $1,200 - $50,000 can qualify for the Self-Pay Jackpot™ program.<

Visit Self-Pay Jackpot™ page for more information.